Return & Refund Policy

At Focus Computers, your satisfaction is our priority. In compliance with Kuwait Consumer Protection Law, you are entitled to a refund, replacement, or repair if the product is faulty, damaged, or does not meet the described specifications at the time of purchase. Below are the terms and conditions for returns and refunds.

Return Policy

• Products must be returned in their original condition and packaging, including accessories, manuals, and parts.

• Returns will only be accepted if the product matches the reason for return and passes a quality check.

• Refunds will be processed within 4-5 business days, followed by 2 additional days for final processing. Bank processing times may vary.

• If the product is faulty, damaged, or does not conform to specifications, you are entitled to a refund, exchange, or repair.

• Promotional items (e.g., “Buy 1 Get 1 Free”) require all items to be returned for a refund.

• Contact customer service at 50336166 to initiate a return, exchange, or refund.

Refund Policy

We are committed to offering a refund or exchange under the following conditions:

• If Focus Computers cannot procure the product within the agreed time, please allow 7-10 days for resolution.

• Products that are faulty, damaged, or do not meet quality expectations can be returned within 14 days of receipt, per Kuwait Consumer Protection Law.

• Lost products during delivery are eligible for a refund or replacement.

• Refunds for promotional items follow the terms of the offer. All items in a bundle deal or BOGO offer must be returned for a refund.

• Delivery charges will be refunded in full if the entire order is returned due to a faulty product.

Additional Refund Policy

• Faulty or defective products will be refunded within 14 days in compliance with Kuwaiti consumer laws.

• After 14 days, defective products may be subject to the manufacturer’s warranty. Our support team can assist in directing you to the supplier for after-sales service.

• Products without original packaging, manuals, or accessories will not be eligible for a refund.

Courier & Supplier-Delivered Products

• If your product was delivered by courier, we can arrange a return collection. Contact 50336166 to schedule pickup. Ensure the product is well-packaged.

• For large products delivered by suppliers, please call 50336166. The supplier will coordinate a suitable collection date.

• Electrical & electronic products can be returned only if defective within 14 days. Returns are not accepted for the following items unless defective:

  • MP3/MP4 players, digital cameras, photo frames, camcorders

  • Hard drives, USB devices, software, CDs, DVDs, cartridges

  • Laptops, desktops, tablets, netbooks, gaming consoles

  • Hygienic items (e.g., hair care, dental products)

  • Smartphones, mobile devices

Courier Returns & Delivery Charges

• Returns for faulty or defective items are free of charge.

• Returns for non-faulty items are not accepted unless they fail to meet specifications.

• If you return all items in your order due to a faulty product, we will refund the delivery charge in full.

• If only part of the order is returned, or if the return is after 14 days, delivery charges will not be refunded, and additional return fees may apply.

Processing Your Refund

• Refunds for courier-collected products will be processed to the original payment card after a quality check.

• Free or discounted items purchased as part of a promotion must also be returned. If the product does not meet our policy, a restocking fee may apply.

Consumer Rights

This return policy complies with Kuwait Consumer Protection Law No. 39 of 2014. Nothing in this policy affects your statutory consumer rights under Kuwaiti law.

Terms of Use

Welcome to Focus Computers!

These Terms of Use govern your access and use of our website and services. By using our site, you agree to comply with these terms. If you do not agree, please do not use our site.

Acceptance of Terms

By using Focus Computers, you agree to these Terms of Use and our Privacy Policy. We reserve the right to update or modify these terms at any time.

Account Registration

• Users must provide accurate, up-to-date information when registering.

• You are responsible for maintaining account security and credentials.

Use of the Site

You agree not to:

• Violate local, national, or international laws.

• Impersonate Focus Computers, its employees, or other users.

• Engage in harmful activities that disrupt site functionality.

Intellectual Property Rights

• All text, images, logos, software, and content on our site belong to Focus Computers.

• Unauthorized use, reproduction, or distribution is prohibited.

Product Information & Availability

• We strive for accurate product descriptions, but availability and details are subject to change.

Ordering & Payment

• By placing an order, you agree to pay the total purchase price, taxes, and shipping fees.

• We reserve the right to refuse or cancel any order due to availability, pricing errors, or suspected fraud.

Shipping & Delivery

• We make every effort to deliver orders on time, but external factors may cause delays.

Returns & Refunds

• Refer to our Returns & Refunds Policy for details.

Limitation of Liability

To the fullest extent permitted by law, Focus Computers is not liable for:

• Loss of profits, data, goodwill, or indirect damages.

• Unauthorized access to personal data.

• Website errors, omissions, or service interruptions.

Indemnification

• You agree to indemnify, defend, and hold harmless Focus Computers against any claims, losses, damages, or legal fees arising from your use of the site.

Third-Party Links

• We are not responsible for external sites linked on our platform.

Governing Law & Dispute Resolution

• These terms are governed by Kuwaiti law.

• Disputes will be resolved through arbitration in accordance with the Kuwait Chamber of Commerce.

Termination

• We reserve the right to terminate or suspend accounts for any violations.

Contact Us

For inquiries, contact 55876037 or email info@focusonlinestore.com